Will Training Improve Delta Air Lines Customer Service?
Delta Air Lines has not been doing so well in customer service. If you go to FightStats.com, you will see that for December 1, 2010 to January 31, 2011, the…
Delta Air Lines has not been doing so well in customer service. If you go to FightStats.com, you will see that for December 1, 2010 to January 31, 2011, the…
GAP tried changing its logo from its classic blue-box logo to a more casual image. Not a good idea. The reaction was quite negative. As GAP explains about its new…
Organizational culture is an important thing. It's the standards guiding all behavior in the organization--leaders and employees alike. So when you have a culture of uncompromising integrity, respect, and trust…