Organizational culture change process Are you thinking about organizational culture change? When things are not going well—for example, good employees are leaving, commitment seems lacking, productivity is not up to…
Organizational purpose: why is this work important? The purpose of an organization is the most central component of its culture. The organizational purpose defines why the organization exists. The purpose…
Organizational alignment means no mixed messages Yes, organizational alignment is a beautiful thing. When the image that a company projects to consumers is consistent with both the customer experience and…
The complexity of a merger Have you been following the Delta Airlines merger? Merging two organizations is a complex process. And it's the details that can bog you down. From…
Show appreciation for a job well done An article by Julie Watson of the Associated Press talks about the desire of many Americans to offer their gratitude for the heroic…
The soul of Dell should be the focus After reading the WSJ article "Michael Dell Looks Beyond PC Business," you may wonder where is the soul of Dell. In the…
Talent: a key CEO priority A report by the Conference Board, CEO Challenge 2011: Fueling Business Growth with Innovation and Talent Development, cites Business Growth followed by a focus on…
Customer service matters Is customer service a problem in your company? Today I spoke with a customer service rep at Go Daddy, and he was brilliant. He had a great…
Walmart core values The WSJ published an interview with William Simon who heads Walmart's US division. Simon says that to improve sales, Walmart is returning to its "Every Day Low…
If you asked employees--what are our company's distinctive values--how would they respond? Would they share a similar view of what's unique about your organization? In successful companies, employees know and…