What Is your Formula for Improved Customer Service?
Customer service matters Is customer service a problem in your company? Today I spoke with a customer service rep at Go Daddy, and he was brilliant. He had a great…
Customer service matters Is customer service a problem in your company? Today I spoke with a customer service rep at Go Daddy, and he was brilliant. He had a great…
Delta Air Lines has not been doing so well in customer service. If you go to FightStats.com, you will see that for December 1, 2010 to January 31, 2011, the…
Air France safety questioned If you read the Wall Street Journal article in 2011, "Air France Panel Cites Wide Safety Deficiencies," you probably won't rush to fly on an Air…