Talent Is a Top Concern of CEOs
Talent: a key CEO priority A report by the Conference Board, CEO Challenge 2011: Fueling Business Growth with Innovation and Talent Development, cites Business Growth followed by a focus on…
Talent: a key CEO priority A report by the Conference Board, CEO Challenge 2011: Fueling Business Growth with Innovation and Talent Development, cites Business Growth followed by a focus on…
Customer service matters Is customer service a problem in your company? Today I spoke with a customer service rep at Go Daddy, and he was brilliant. He had a great…
Walmart core values The WSJ published an interview with William Simon who heads Walmart's US division. Simon says that to improve sales, Walmart is returning to its "Every Day Low…
If you asked employees--what are our company's distinctive values--how would they respond? Would they share a similar view of what's unique about your organization? In successful companies, employees know and…
The Walmart culture According to the WSJ, Walmart will be reporting a second straight year of declining domestic same-store earnings. The cause is attributed to the company's move from its core…
The fall of Mubarak in Egypt was a result of the unrelenting protests by masses of citizens in their efforts to seek liberty and the ability to live their lives…
Changing school culture is an intricate process Harvard Business School is revamping its M.B.A. program. According to a Wall Street Journal article, they are putting a greater emphasis on ethics…
Delta Air Lines has not been doing so well in customer service. If you go to FightStats.com, you will see that for December 1, 2010 to January 31, 2011, the…
Changing the BP culture Bob Dudley--the new chief executive of BP-- stated he will move BP to having a greater safety culture. In his September 2010 press release, he describes…
Prevent errors to improve hospital safety Shortages of some injectable generic drugs have resulted in increased medical errors negatively impacting hospital safety. According to the Institute for Safe Medication Practices, September…